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Returns, Refunds & Cancellation

Refund Policy

At NovaHair, we are committed to providing you with a premium hair coloring experience. Your satisfaction is our top priority, and we stand behind the quality of our products. If you’re not completely happy with your purchase, we’re here to help!. We

Return Policy

At NovaHair, we are committed to ensuring a smooth and worry-free shopping experience. If you need to return your order, we offer a hassle-free return process to assist you. To qualify for a return, please ensure that:. If you wish to return your ord

How long can I cancel my order?

If you cancel your order within 48 hours of placing it, you are eligible for a full refund. However, if the product is shipped due to logistical issues, you can still request a refund by contacting customer service. We will process your request promp

Can I exchange a product?

At NovaHair, we want you to be completely satisfied with your purchase. If you'd like to exchange a product, we’ve made the process simple and convenient. If you wish to exchange your NovaHair product, follow these steps:. Yes! If you ordered the wro

How do I request a refund for a product that did not meet my expectations?

If you find that the NovaHair Instant Dye Shampoo has not met your expectations, please reach out to us with your concern. Although the direct process for refunds is managed by a specific team, we strive to understand your situation better and ensure