Can I exchange a product?Updated 2 months ago
At NovaHair, we want you to be completely satisfied with your purchase. If you'd like to exchange a product, we’ve made the process simple and convenient.
What Should I Do If I Want to Exchange a Product?
If you wish to exchange your NovaHair product, follow these steps:
- Contact Us – Email our support team at [[email protected]] with your order number and the reason for the exchange.
- Receive Instructions – Our team will guide you through the next steps, including the return address and shipping details.
- Send Back the Item – Package the product securely and ship it back using a trackable shipping method.
- Receive Your Exchange – Once we receive your returned product, we’ll process the exchange and ship your new item.
Can I Exchange for a Different Color?
Yes! If you ordered the wrong shade and would like to swap it for another, we’d be happy to assist. Simply let our support team know your preferred color when submitting your exchange request.
What If the Product I Want to Exchange Is Out of Stock?
If the color or product you want is currently out of stock, we’ll provide alternative options, such as:
- Waiting for the item to be restocked.
- Choosing a different available shade.
- Opting for a refund if none of the options work for you.
What Are the Shipping Fees for Exchanges?
- If the exchange is due to an error on our part (such as receiving the wrong item), we will cover the return shipping costs.
- If you’re exchanging due to a preference change (e.g., a different shade), you’ll be responsible for the return shipping costs. We’ll ship your replacement at no extra cost.
Where Should I Send the Product for an Exchange or Return?
Once your exchange request is approved, we’ll provide you with the correct return address and detailed shipping instructions. Please wait for confirmation before sending back your item to ensure a smooth process.
If you have any further questions, feel free to reach out to our support team at [[email protected]]. We’re here to help!