NovaHair Return Policy

At NovaHair, we are committed to ensuring a smooth and worry-free shopping experience. If you need to return your order, we offer a hassle-free return process to assist you.

Eligibility for Returns

To qualify for a return, please ensure that:

• The return request is made within 30 days of receiving your order.
• The product is unused, unopened, and in its original packaging.
• The item is not marked as final sale.

How to Initiate a Return

If you wish to return your order, follow these simple steps:

1. Contact Us – Email our support team at [[email protected]] with your order number and reason for the return.
2. Receive Return Instructions – Our team will provide you with the return address and guidelines.
3. Ship Your Return – Securely package your item and ship it back using a trackable shipping method.

Return Shipping Costs

• If you are requesting a replacement, we will cover the return shipping cost.
• If you are requesting a full refund, we will process a refund for the product price, but we will not be able to issue an additional refund to cover return shipping costs.

Refunds & Processing Time

• Once we receive and inspect the returned item, we will process your refund.
• Refunds are issued to the original payment method within 7-10 business days after approval.

Exchanges

If you’d prefer to exchange your item for a different shade, our team can assist you in placing a new order after processing your return.

Need Help?

If you have any questions about our return process, feel free to reach out to [[email protected]]. We’re always happy to assist you!