NovaHair Refund & Satisfaction Guarantee

At NovaHair, we are committed to providing you with a premium hair coloring experience. Your satisfaction is our top priority, and we stand behind the quality of our products. If you’re not completely happy with your purchase, we’re here to help!

100% Satisfaction Guarantee

We want every customer to have the best results with NovaHair. If you’re not fully satisfied with your order, we offer a flexible resolution policy to ensure a smooth and worry-free experience.

How We Can Help

If you have any concerns about your results, our team is here to assist you. We can provide:

• Expert guidance to help you achieve the best outcome.
• Alternative solutions tailored to your needs.
• A hassle-free refund or replacement in eligible cases.

Refund & Replacement Requests

To request a refund or replacement, please follow these steps:

1. Contact us at [[email protected]] within 30 days of receiving your order.
2. Share your order number and a brief description of your concern.
3. Our team will work with you to provide the best resolution.

In some cases, we may request additional details, such as photos, to help us understand your experience and offer the most suitable solution.

Processing Time

• Refunds are processed within 7-10 business days after approval.
• If a replacement is issued, tracking details will be provided once the new order is shipped.

Returns & Shipping

• If a return is necessary, we will provide instructions on how to proceed.
• In cases where a replacement is needed, we will ship a new product at no additional cost.

Our Commitment

We truly appreciate every customer and are dedicated to making your experience with NovaHair enjoyable and seamless. If you ever need assistance, our support team is always here to help.

For any questions, feel free to reach out to [[email protected]]—we’re happy to assist you!