For orders to the United States, Canada, Australia, and the United Kingdom, shipping typically takes 5-10 business days. For deliveries within Europe, shipping times are usually between 7-12 business days. Delivery times to Singapore and Japan take 8

<div data-message-author-role="assistant" data-message-id="276538bf-bec7-46f6-8c63-8d60c30d63f6" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><p>For orders to the <strong>United States, Canada, Australia, and the United Kingdom</strong>, shipping typically takes <strong>5-10 business days</strong>. For deliveries within <strong>Europe</strong>, shipping times are usually between <strong>7-12 business days.</strong></p><p>Delivery times to <strong>Singapore</strong> and <strong>Japan</strong> take <strong>8-14 business days</strong> on average.</p><p>Delivery times may vary depending on your location and any unforeseen delays with the courier.</p></div><p>Please note that these times are estimates and can vary depending on factors such as local postal conditions and any customs processing. Orders are typically processed within 1-3 business days before they are shipped.</p>

What is the delivery time for orders?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Look for the 'View your order' button in the shipping confirmatio

<ul id="isPasted"><li style="font-size: 16px;">Tracking information may not be immediately available after your order is placed. It can take up to 2-3 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.</li><li style="font-size: 16px;">Orders placed on Fridays may not be processed and shipped until the next business day</li><li style="font-size: 16px;">Orders placed on Saturdays or Sundays will ship on the next business day.</li></ul><h2 id="via-email"><strong>Via Email</strong></h2><p>Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.</p><p>Look for the &apos;View your order&apos; button in the shipping confirmation email with the subject line &apos;A shipment from order [Your order #] is on the way&apos;</p><p>If you can&apos;t access the &apos;View your order&apos; button, don&apos;t worry! Scroll down and click on the tracking number. This will take you directly to the carrier tracking link.&#xA0;</p><h2 id="on-our-website"><strong>On Our Website</strong></h2><p>Open the &quot;chat with us&quot;widget in the bottom right-hand corner of <a href="https://trynovahair.com/" rel="noopener noreferrer" target="_blank">our homepage</a>. Select &apos;Track and manage my orders&apos; and sign in to your NovaHair account using your email address or phone number. Select your order to view its status and tracking information.</p><p>If you&apos;re having issues tracking your order, please email support@trynovahair.com for further assistance.</p>

How do I track my order?

If you need to update your shipping address before your order is dispatched, please contact our customer service team. We’re happy to assist you with the change. To ensure your request is processed quickly, we recommend reaching out as soon as possib

<p id="isPasted">If you need to update your shipping address before your order is dispatched, please contact our <a href="https://trynovahair.com/pages/contact" rel="noopener noreferrer" target="_blank">customer service team</a>. We&#x2019;re happy to assist you with the change.</p><p>To ensure your request is processed quickly, we recommend reaching out as soon as possible after placing your order. Once contacted, we&#x2019;ll promptly update your shipping information and confirm the changes with you.</p>

Is it possible to change the address before shipping?

Yes, we offer worldwide shipping! No matter where you are, we can deliver your order to you. Shipping times and rates may vary based on your location. If you have any questions about international shipping, feel free to contact our support team.

<p>Yes, we offer <strong id="isPasted">worldwide shipping</strong>! No matter where you are, we can deliver your order to you. Shipping times and rates may vary based on your location. If you have any questions about international shipping, feel free to contact our support team.&#xA0;</p>

Do you ship internationally?

If you’re not available at the time of delivery, the carrier may leave the package at your doorstep or attempt a redelivery. Delivery procedures vary depending on the country and courier, so check your tracking information for the latest updates on y

<h3 id="isPasted">What if I&#x2019;m absent during delivery?</h3><p>If you&#x2019;re not available at the time of delivery, the carrier may leave the package at your doorstep or attempt a redelivery. Delivery procedures vary depending on the country and courier, so check your tracking information for the latest updates on your package.</p><h3 id="can-i-change-the-address-after-the-product-has-been-shipped">Can I change the address after the product has been shipped?</h3><p>Unfortunately, once the package is in transit, it is not possible to change the delivery address. If you need further assistance, contact customer service, and we&#x2019;ll provide additional support if your carrier allows any modifications.</p><h3 id="what-happens-if-the-delivery-date-falls-on-a-weekend-or-holiday">What happens if the delivery date falls on a weekend or holiday?</h3><p>Some carriers deliver on weekends and holidays, while others may not. If your carrier does not deliver during these times, your order will be delivered on the next business day. Check your tracking information to confirm the expected delivery date.</p><h3 id="the-delivery-is-marked-as-complete-but-i-havent-received-the-product">The delivery is marked as complete, but I haven&#x2019;t received the product.</h3><p>If your tracking information shows that your order has been delivered but you haven&#x2019;t received it, please contact customer service immediately. We will investigate the issue with the courier and assist you in resolving the situation as quickly as possible.</p>

Delivery Issues and Address Changes

Yes, when purchasing multiple items, we will usually combine them into a single shipment. Please ensure that your shipping information is consistent across all items in the order. Discrepancies may result in separate shipments. We charge a minimal sh

<h3 id="isPasted">Will multiple items in my order be shipped together?</h3><p>Yes, when purchasing multiple items, we will usually combine them into a single shipment. Please ensure that your shipping information is consistent across all items in the order. Discrepancies may result in separate shipments.</p><h3 id="is-shipping-free-for-all-products">Is shipping free for all products?</h3><p>We charge a minimal shipping fee of $4.95 to ensure reliable and timely delivery of your order. Instead of inflating product prices to include &quot;free&quot; shipping, we keep our pricing transparent and fair for all customers. This way, you only pay for what you purchase, and we can continue providing high-quality products with a smooth and efficient shipping experience.&#xA0;</p>

Shipping Options and Policies

We offer a guarantee for delivery before the specified event or date for items purchased. This guarantee applies whether you choose a free shipping option or another shipping method. We recommend using the provided tracking link to monitor your packa

<p>We offer a guarantee for delivery before the specified event or date for items purchased. This guarantee applies whether you choose a free shipping option or another shipping method. We recommend using the provided tracking link to monitor your package&apos;s progress and ensure timely updates regarding its delivery status. If the package experiences any delays, we do our best to address the issue promptly to help meet the guaranteed delivery date.</p>

Do you guarantee delivery by a specific date?

We are currently reviewing our shipping capabilities to Tenerife, Canaria Island and exploring express delivery options. We are committed to expanding our shipping options to meet our customers' needs.

<p>We are currently reviewing our shipping capabilities to Tenerife, Canaria Island and exploring express delivery options. We are committed to expanding our shipping options to meet our customers&apos; needs.</p>

Do you ship to Tenerife, Canaria Island, and offer express delivery options?

Your order is continually being tracked, and updates are accessible by using the tracking number provided to you. To view the latest status of your order, simply click on the tracking link provided in our communications or manually enter the tracking

<p>Your order is continually being tracked, and updates are accessible by using the tracking number provided to you. To view the latest status of your order, simply click on the tracking link provided in our communications or manually enter the tracking number on the designated courier&apos;s website.</p><p>If you encounter any issues with your order&apos;s delivery, such as a delay or missed delivery, we recommend contacting your local post office with your tracking number to obtain the most up-to-date information on your package and arrange for its retrieval. Should there be any significant complications, please do not hesitate to reach out to our customer service team for further assistance. We are committed to ensuring a smooth delivery process and resolving any issues promptly to your satisfaction.</p>

Shipping