Delivery Issues and Address ChangesUpdated 2 months ago

What if I’m absent during delivery?

If you’re not available at the time of delivery, the carrier may leave the package at your doorstep or attempt a redelivery. Delivery procedures vary depending on the country and courier, so check your tracking information for the latest updates on your package.

Can I change the address after the product has been shipped?

Unfortunately, once the package is in transit, it is not possible to change the delivery address. If you need further assistance, contact customer service, and we’ll provide additional support if your carrier allows any modifications.

What happens if the delivery date falls on a weekend or holiday?

Some carriers deliver on weekends and holidays, while others may not. If your carrier does not deliver during these times, your order will be delivered on the next business day. Check your tracking information to confirm the expected delivery date.

The delivery is marked as complete, but I haven’t received the product.

If your tracking information shows that your order has been delivered but you haven’t received it, please contact customer service immediately. We will investigate the issue with the courier and assist you in resolving the situation as quickly as possible.