How do I track my order?Updated 2 months ago

• Tracking information may not be immediately available after your order is placed. It can take up to 2-3 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
• Orders placed on Fridays may not be processed and shipped until the next business day
• Orders placed on Saturdays or Sundays will ship on the next business day.

Via Email

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Look for the 'View your order' button in the shipping confirmation email with the subject line 'A shipment from order [Your order #] is on the way'

If you can't access the 'View your order' button, don't worry! Scroll down and click on the tracking number. This will take you directly to the carrier tracking link. 

On Our Website

Open the "chat with us"widget in the bottom right-hand corner of our homepage. Select 'Track and manage my orders' and sign in to your NovaHair account using your email address or phone number. Select your order to view its status and tracking information.

If you're having issues tracking your order, please email [email protected] for further assistance.